FAQ

Do you have a minimum?

We do charge a minimum for certain items depending on the location being delivered to.

What do you charge for delivery?

Our delivery fees very and depend on many factors, such as location, what is being delivered, if stairs or an elevator is involved, distance from delivery truck to set up area, etc.

Do you charge a deposit?

Yes, we charge a 50% non-refundable retainer for rental services to hold a date. If the rental order total is less than $50, the full balance will be due upon booking to hold the date.

Can I pick up the marquee letters instead of having them delivered?

To keep the marquee letters at their best quality, we do not offer pick up for them due to their size and fragility. Even with a trailer to transport them, they require extreme care with moving and packing them. We do offer pick up on many other rental items, including bars.

Do the marquee signs require power or are they battery operated?

The letters do require power and are not battery operated. They use a standard 110v plug and four 6' letters use 500 watts. We offer up to a 50ft extension cord from the outlet. If the sign will be set up further than 50ft, you will need to provide additional extension cords. We have a generator available for rent for $75 if there is no outlet available.

How do I reserve rental items?

Contact us to fill out the form and let us know which rental items you are interested in. If the date is available for your items, we will provide a delivery quote if they require delivery and rental packet. To reserve items for rent, we require a nonrefundable deposit, a card on file and a signed client agreement. Dates are reserved on a first come first serve basis, and dates will not be reserved until we receive the signed client agreement and deposit from you. Prices are subject to change at anytime unless your order is confirmed with a deposit

What is the procedure for rainy or windy days?

Rain or wind is never fun to deal with when planning an event. We strongly suggest having a Plan B in the event there will be rain or high winds showing up at your event. We normally are able to work with windy days, but will bee monitoring the wind in case they set up to extremes speeds. If rain or very high winds will be an issue during your event, we will require our marquee letters be set up in a covered area free from moisture. We do not offer refunds for unused rentals due to rain or wind.

Almost all of our rental items are hand built and delicate. Leaving rental items exposed to moisture from rain, sprinklers or any other source can result in immediate and/or long term damage requiring costly repairs or replacement, and in some instances they may be irreplaceable.

COVID-19

Any events booked at this time are assuming all risks associated with COVID-19, including possible state or county-wide closures. Refunds will not be given due to COVID-19. If client wishes to reschedule their event due to the effects of COVID-19, Client agrees to provide Vendor 30 days notice. Fees may apply if rescheduling within 30 days of event. Rescheduling is based on best efforts and availability and no refunds will be given if Vendor is unable to accommodate. Prices are subject to change for different dates.